Front Office Coordinator
About The Position
Under the supervision of the Clinic Director, the Front Office Coordinator provides leadership and administrative support to the clinic by effectively running the front office. The role requires independent judgment to plan, prioritize, and organize assigned work, along with superior customer service, people, time-management, decision-making, communication, accounting, organizational, and interpersonal skills. The coordinator must be able to manage daily problem solving independently and efficiently. The position involves welcoming patients and creating a memorable experience, scheduling patients for the full duration of their plans of care, managing a multi-line phone system, and coordinating patient intake, demographics, insurance information, referrals, and charts. The coordinator works closely with Physical Therapists to facilitate patient care and communication, obtains treatment authorizations, collects co-pays, and assists the billing office with patient balances. Special projects and other duties may also be assigned.
Requirements
- Outstanding customer service and communication skills.
- Ability to work as a team player.
- Motivation and eagerness to establish a presence in the community.
- Independence and ability to work with minimal supervision.
- Proficiency in computer skills.
- Ability to multitask and work well under pressure.
- Professional appearance.
- Attention to detail.
Responsibilities
- Run the clinic front office and perform daily administrative duties.
- Greet and welcome patients, check them in, and create a memorable experience with each interaction.
- Provide amazing customer service.
- Build relationships with patients, physicians, and staff.
- Schedule patients for the entire duration of their plan of care.
- Answer calls using a multi-line phone system.
- Intake patients by gathering demographic and insurance information and coordinating referrals and patient charts.
- Work closely with Physical Therapists to facilitate optimum patient care and communication.
- Obtain authorizations for treatment.
- Collect patient co-pays and assist the billing office in collecting patient balances.
- Perform special projects and other duties as assigned.
Benefits
- 401k plans
- Comprehensive medical, dental, and vision benefits
- Short-term and long-term disability insurance
- Life insurance
- Employee discount buying program
- Employee assistance program
- Generous PTO
- Individual education to support professional growth
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
