Front Office- Insurance Coordinator

Community Dental Partners•Bee Cave, TX

4d•Onsite

About The Position

Community Dental Partners is seeking a people-oriented Front Office Assistant - Insurance Coordinator for Hill Country Pediatric Dentistry & Orthodontics (Bee Caves | YR Dental). The role primarily focuses on verifying insurance and supporting patients, staff, and doctors to provide a positive patient experience. The position is in the Operations department, is classified as non-exempt, and reports to the Practice Manager. It partners with Clinical, Billing, and Operations. The schedule is Monday through Friday, and the listed pay is $20 per hour based on experience.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Ability to multitask and prioritize.
Dependability.
Team-player approach.
Ability to work with minimal supervision, be a self-starter, and demonstrate initiative.
Flexibility and adaptability in a dynamic business environment.
Strong task completion and attention to detail.
Promptness and timeliness with the work schedule.
Customer service skills and ability to build relationships with new people.
Knowledge of computer software applications.
Ability to organize and prioritize workloads.
Effective oral and written communication skills.

Nice To Haves

Customer service experience is a plus.

Responsibilities

Greet patients upon arrival.
Receive paperwork and insurance information from the Greeter and perform a secondary accuracy check before scanning it into the system.
Update patient status in the computer according to established guidelines.
Handle routine phone questions about appointments, policies, insurance, and treatments, and update system notes to reflect changes.
Verify insurance coverage and frequencies when needed.
Review the schedule in advance to ensure appointments and patients are due before confirming them.
Confirm patients the day before and the day of appointments.
Reappoint examination appointments and direct other appointment rebooking needs to the appropriate person when necessary.
Back up the Greeter when they are away from the station or performing a trust walk.
Clean and maintain the front office area and lobby.
Perform other duties as assigned.