Dental Front Office & Insurance Coordinator

MB2 Dental • Omaha, IL

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About The Position

Whispering Ridge Family Dentistry is seeking a Dental Front Office & Insurance Coordinator to join its team of dental professionals. The practice provides dental care using state-of-the-art technology and modern techniques. The role is suited to a detail-oriented candidate with a patient-centered mindset who can support a welcoming and efficient patient experience.

This full-time position is scheduled for 4–5 days per week. Compensation is $23–$25 per hour, negotiable based on experience.

Requirements

• Friendly and professional, with the ability to communicate comfortably with patients.
• Highly organized and able to manage multiple priorities.
• Confident working with schedules, phones, and computer systems.
• Detail-oriented, especially when working with insurance and patient accounts.
• Dependable and willing to take ownership of responsibilities.
• A strong team player with a positive attitude.
• Comfortable discussing treatment costs and financial responsibilities with patients.
• Able to handle a busy front office while maintaining excellent customer service.

Nice To Haves

• Previous dental front office and dental insurance experience is strongly preferred (1+ years).
• Experience with Eaglesoft dental practice-management software is a plus.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Answer phones, respond to patient questions, and coordinate appointments.
• Maintain an organized and productive dental schedule.
• Confirm appointments and help fill openings and last-minute cancellations.
• Verify dental insurance eligibility and benefits.
• Review insurance coverage and estimated patient portions with patients.
• Assist with dental insurance claims, attachments, pre-authorizations, and follow-up.
• Follow up on outstanding insurance claims when needed.
• Coordinate treatment appointments and help patients understand their next steps.
• Collect patient payments and assist with account questions.
• Maintain accurate patient and insurance information.
• Communicate effectively with hygienists, assistants, doctors, and other team members.
• Help provide an efficient, positive experience throughout the practice.

Benefits

• Employee discount for dental treatments.
• Medical, dental, vision, and life insurance.
• Generous PTO and paid holidays.
• Traditional and Roth 401(k) options.
• Referral Bonus Program.
• Free CE courses provided by affiliated vendors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed