Front Office Coordinator

Athletico•Streator, IL

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The coordinator greets patients, handles registration and insurance verification, explains financial responsibilities and payment options, collects payments, and manages clinic scheduling. The role monitors performance indicators, uses EMR systems and reporting tools, coordinates communication with referral sources, and partners with clinical and operational teams to resolve issues. It also supports patient engagement activities and cross-training. Duties may vary with changing organizational needs. This is a full-time position in a standard office environment. The listed hourly pay range is $16.60 to $23.50. Salaried ranges are stated for full-time, 40-hour employees; additional compensation may be available under applicable program rules and may vary by location.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Proficiency with Microsoft Office, Outlook, and Excel.
Ability to read, write, and speak English proficiently.
Demonstrated customer service and issue-resolution skills in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools accurately.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Strong written and verbal communication skills, including the ability to explain financial responsibilities and digital tools clearly to patients.
Strong organization and time management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and fine motor tasks such as hand manipulation and keyboarding.
Visual abilities include close-range and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.
1–2 years of healthcare administration experience preferred.

Responsibilities

Deliver a welcoming front-office experience, resolve patient issues promptly, and support positive interactions.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain patient financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access.
Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve or escalate insurance and scheduling issues.
Use EMR systems, dashboards, and reporting tools to track outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training programs.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability; long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off and two floating holidays yearly.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) with per-pay company match for eligible employees age 21 and older.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.