Clinical Research Office Coordinator

Adams Clinical•Dallas, TX

23h•$19 - $23•Onsite

About The Position

Adams Clinical is a clinical trial site network conducting late-phase, industry-sponsored trials for psychiatric and neurological conditions, including inpatient and outpatient studies. The Clinical Research Office Coordinator supports day-to-day operations at the Dallas location, fostering smooth scheduling, participant support, and office management. The coordinator is a key point of contact for site staff—including clinicians, clinical research coordinators, and research assistants—and participants, helping maintain an organized and welcoming environment. The role encompasses participant check-in and communications, appointment and transportation coordination, site scheduling, phone and message triage, office and facilities upkeep, supply and package management, participant portal updates, and study-material preparation. The coordinator also works with site leadership and teams across locations to maintain efficient processes and improve participant outreach and experience.

Requirements

Strong organizational skills and attention to detail.
Ability to manage multiple priorities effectively.
Excellent written and verbal communication skills, including professional phone and email etiquette.
Strong customer service and interpersonal skills.
Cultural competence and ability to maintain a welcoming, professional environment.
Proficiency with Microsoft Office Suite.
Comfort working in a regulated clinical setting with sensitive data.
Sound judgment.
Physical ability to support daily operations, including standing, walking, and occasionally lifting or moving supplies.

Responsibilities

Greet and check in participants, providing a professional and positive experience.
Send appointment reminders and provide visitors with appointment information to support attendance.
Arrange participant transportation using healthcare transportation portals such as UberHealth and Lyft Concierge; monitor trips and rebook missed rides as needed.
Manage meal support, such as Uber Eats, for designated participants.
Contact participants who miss or reschedule visits by phone, text, or email and coordinate re-bookings to maintain study timelines.
Support participant experience, retention, and engagement through professional relationships.
Coordinate scheduling across clinicians and research staff, escalating issues to site leadership when necessary.
Serve as a liaison between participants, clinicians, research coordinators, and research assistants to facilitate visit flow.
Manage assigned phone lines and voicemails, triaging and routing messages to clinical staff.
Relay site updates, such as staff relocations, delegation changes, and availability, to the remote Clinical Research Administrative team.
Open and prepare the office each morning, including refreshing snacks, coffee, and water.
Maintain clean, welcoming shared spaces, including the staff kitchen and waiting areas.
Track and replenish office supplies and conduct weekly food and supply inventories.
Order groceries and study supplies weekly; receive and track incoming packages and delegate their handling.
Assist with planning and supporting office events, such as team gatherings.
Develop and maintain organizational systems in collaboration with site leadership.
Update participant portal information, trial status, and appointment scheduling.
Support cross-site coordination of participant appointments.
Assist study teams in preparing study materials, including informed consents, assessments, and participant payment cards (ClinCards).
Review clinician and research coordinator feedback and recommend improvements to screening processes and participant outreach.