Graduate Studies & Career Development

San Francisco State University•San Francisco, CA

1d•Onsite

About The Position

Under the general direction of the Associate Dean of Graduate Studies & Career Development and in collaboration with the Project Lead, the Student Success & Workforce Partnerships Coordinator coordinates implementation of the federally funded Strengthening Institutions Program (SIP). The coordinator serves as the operational connector for the university’s Student Success and Career Pathways Ecosystem, working across campus units and with employers, community organizations, alumni, and other partners to support student success and career-connected learning initiatives. The position coordinates cross-unit workflows, project schedules, deliverables, meetings, communications, and follow-up; supports employer and community partnerships and student opportunities; and administers and improves the GivePulse platform in partnership with the Institute for Civic & Community Engagement. It also develops communications and marketing, supports student engagement, and coordinates program operations, documentation, data collection, reporting, assessment, and administrative activities. This is a temporary, grant-funded, full-time appointment ending on or before November 30, 2027. Permanent status cannot be earned, and continuation depends on grant funding. The position is assigned to on-campus operations in California, with occasional telework potentially available. Occasional evening and weekend work and local travel may be required. The successful candidate must complete a background check and provide proof of U.S. citizenship or authorization to work in the United States within three business days of hire.

Requirements

Foundational knowledge and skills in an applicable administrative or program field, including public administration principles, practices, and methods, normally acquired through a bachelor's degree and/or equivalent training and administrative work experience.
Ability to independently plan, organize, coordinate, and implement complex projects involving multiple priorities and stakeholders.
Ability to research, analyze, evaluate, and interpret information to develop sound conclusions and recommendations.
Ability to understand complex issues from a broad organizational perspective and develop strategic and operational solutions.
Ability to exercise independent judgment and discretion in interpreting policies, analyzing problems, and recommending courses of action.
Ability to establish and maintain collaborative working relationships with faculty, staff, administrators, students, and external partners.
Ability to communicate effectively through written reports, presentations, and facilitation of meetings and collaborative processes.
Ability to analyze data, evaluate program effectiveness, and develop recommendations supporting continuous improvement and informed decision-making.
Ability to coordinate complex projects, facilitate collaboration among multiple stakeholders, manage competing priorities, and maintain attention to detail.
Ability to move boxes and event materials weighing up to 20 pounds and to bend, lift, move, and set up tables, chairs, displays, and other materials.
Successful completion of a background check.
Ability to provide proof of U.S. citizenship or work authorization within three business days from the date of hire.
Must perform CSU-related work in California; the position is assigned to on-campus operations.

Nice To Haves

Master’s degree in higher education, student affairs, public administration, business administration, nonprofit management, communications, education, or a related field.
Three or more years of progressively responsible professional experience in higher education, workforce development, career services, experiential learning, community engagement, project coordination, or a related field.
Experience coordinating complex cross-functional projects involving multiple stakeholders and campus or community partners.
Experience working with faculty, staff, students, employers, community organizations, government agencies, alumni, or other external partners.
Experience supporting career readiness, experiential learning, community-engaged learning, academic internships, undergraduate research, employer engagement, workforce development, student success initiatives, or related higher education programs.
Experience administering, configuring, or supporting GivePulse, Handshake, CRM systems, Salesforce, or similar engagement, relationship management, or project management systems.
Experience developing operational workflows, documentation, training materials, standard operating procedures, or business process improvements.
Experience coordinating communications, marketing, social media, websites, newsletters, and outreach campaigns.
Experience planning and coordinating workshops, conferences, career fairs, community engagement activities, employer events, or other campus programs and special events.
Experience collecting, analyzing, and reporting data for assessment, continuous improvement, program evaluation, or grant reporting.
Demonstrated ability to build collaborative relationships and work effectively across organizational units while supporting shared goals.
Excellent organizational, communication, interpersonal, project management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Coordinate operational implementation of activities supporting the Student Success and Career Pathways Ecosystem, aligned with project goals, timelines, and performance objectives.
Serve as an operational connector among campus units, faculty, employers, community organizations, alumni, and other partners to facilitate communication, collaboration, referrals, and coordinated delivery of initiatives.
Coordinate cross-unit workflows, shared implementation activities, project schedules, deliverables, meetings, communications, and follow-up.
Identify opportunities to expand student participation in career readiness, experiential learning, employer engagement, mentoring, undergraduate research, internships, community-engaged learning, and other career-connected learning.
Develop and maintain operational procedures, workflow documentation, and resource materials; identify challenges and recommend process improvements.
Coordinate operational activities and partner engagement supporting employer, industry, alumni, government, and community partnerships.
Coordinate onboarding, communications, and operational support for external partners, and their participation in events, workshops, networking, career fairs, information sessions, and other activities.
Maintain shared partner information, engagement records, and opportunity data in GivePulse and other university systems; coordinate partner communications and referrals.
Coordinate day-to-day administration, implementation, configuration, and continuous improvement of the GivePulse platform in partnership with the Institute for Civic & Community Engagement.
Provide GivePulse onboarding, training, consultation, and user support; troubleshoot issues and liaise with GivePulse customer support.
Support platform configuration, documentation, standard operating procedures, user guides, training resources, data quality, utilization monitoring, reporting, and cross-training.
Generate reports, dashboards, and participation data for project evaluation, grant reporting, operational decisions, and institutional planning; collaborate on platform enhancements and system improvements.
Coordinate communications and marketing to promote the ecosystem, project initiatives, career-connected learning opportunities, events, and campus resources.
Develop and manage content for websites, newsletters, email, social media, digital signage, and other communications; create stories, spotlights, and promotional materials.
Coordinate outreach and promotional efforts with campus partners, monitor engagement, recommend strategies to improve awareness and participation, and ensure materials meet university branding and accessibility standards.
Coordinate day-to-day SIP operations, project logistics, scheduling, meetings, timelines, milestones, records, reports, correspondence, and documentation.
Prepare reports, presentations, meeting materials, agendas, summaries, and follow-up action items; coordinate data requests and documentation for assessment, grant reporting, and continuous improvement.
Perform other duties as assigned.