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Dispatching Office Assistant

Kabs4Kids•Fitchburg, MA
•Onsite

About The Position

KABS4KIDS INC, a family-owned transportation company that transports students to and from school, is seeking an experienced dispatcher. The Dispatching Office Assistant coordinates drivers, routes, vehicles, and substitutes for morning, mid-day, and afternoon service; supports extracurricular transportation; communicates with drivers, parents, and school personnel; and assists with emergencies. The role maintains dispatch-related records and reports and may include bus-driving duties when needed. The position is primarily office-based, with occasional travel for driving duties, and may require work outside regular business hours.

Requirements

  • Must have dispatch experience.
  • Working knowledge of basic computer programs.
  • Working knowledge of school locations and local roadway systems.
  • Ability to read, write, and communicate effectively in person and by telephone.
  • Possess a Commercial Driver’s License with a School Bus/Passenger endorsement, or have the ability to obtain one.
  • Ability to collect and organize detailed information and prepare required reports.
  • Ability to pass a background check, CORI, and SORI.
  • Ability to commute to Fitchburg, MA 01420.

Nice To Haves

  • Three years of dispatching experience preferred.
  • Multilingual ability preferred.

Responsibilities

  • Coordinate assignments of bus drivers, bus routes, vehicles, and substitutes for morning, mid-day, and afternoon shifts.
  • Assist with or coordinate extracurricular transportation.
  • Dispatch drivers and vehicles and communicate with drivers.
  • Communicate with parents and school personnel.
  • Assist with emergency situations.
  • Maintain required physical and computerized logs, worksheets, files, and reports related to dispatch operations.
  • Perform bus-driving duties when needed.

Benefits

  • Competitive salary
  • Paid time off and holidays
  • Health insurance

Career Resources

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