Front Office Assistant - Family Practice

Orlando Health•Wesley Chapel, FL

2h•Onsite

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations in the Family Practice department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position operates under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This is a full-time position, Monday through Friday from 8:00 AM to 5:00 PM, located in Wesley Chapel, Florida. Applicants must be high school graduates or equivalent and have six months of experience in a clerical office, general business, and/or customer service setting. No licensure or certification is required.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Engage in efforts to improve the overall patient satisfaction experience and meet Commitment to Excellence standards.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the billing service as requested.