Front Office Assistant Family Practice

OSF HealthCare•Princeton, OH

21h

About The Position

The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, helping create a patient-first environment and a positive first impression of OSF services in person and over the phone. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. Working collaboratively with patients, providers, office staff, and insurance companies, the assistant helps ensure patient needs are met. Duties include checking patient benefits with insurers, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling appointments and procedures.

Requirements

High school diploma or GED equivalent.
Customer service experience.
Typing, filing, and telephone skills.
Basic proficiency with Microsoft applications.
Excellent customer service skills.

Nice To Haves

Basic knowledge of medical terminology, ICD-10, and CPT codes.
Electronic Medical Record experience.

Responsibilities

Provide customer service to patients, families, support systems, and other external customers in person and over the phone.
Perform reception and clerical duties in a medical practice front office.
Follow department guidelines for scheduling and registration.
Collaborate with patients, providers, office staff, and insurance companies to address patient needs.
Contact insurance companies to determine patient benefits.
Complete prior authorizations.
Handle incoming and outgoing patient calls.
Collect co-pays.
Schedule patient appointments and procedures.