Office Manager - Highlands Family Practice

UPMC•Lancaster, PA

6d•Hybrid

About The Position

UPMC is hiring a full-time Office Manager to support the Highlands Family Practice team/office in Lancaster. This role serves as a key operational partner, ensuring the efficient and organized day-to-day management of clinical and administrative services. The Office Manager will coordinate provider scheduling and templates, oversee operational processes, support the Director with daily administrative functions, manage supply inventory and ordering, and facilitate equipment maintenance to promote a seamless experience for patients, providers, and staff.

Requirements

Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience OR Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience OR High School Diploma +3 years healthcare experience or 1 year of management experience
Act 34

Nice To Haves

Previous clinical experience preferred.

Responsibilities

Anticipate scheduling issues when members of the staff are not scheduled.
Coordinate and staff laser templates, ensuring that patients are properly scheduled.
Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
Order all supplies and services as needed for this practice.
Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
Provide and coordinate maintenance on all equipment used by the clinical staff of the department.