Retail Assistant Store Manager

Office Depot • Katy, TX

2d

About The Position

The Retail Assistant Store Manager at Office Depot helps drive sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric store environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The role requires a flexible schedule that may include evenings, weekends, and occasional holidays. Full-time Assistant Managers also perform External Key Carrier duties, including opening and closing the store. The position may require consent to periodic comprehensive background checks conducted by a third party.

The role partners with store management to deliver sales excellence, exceptional service, operational efficiency, and team development. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and daily balancing, and ensuring loss prevention compliance.

The ODP Group is a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company expects coworkers to support a safe work environment by working safely and addressing potential hazards or concerns. The posting describes the general nature of the work and notes that other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow, and potential eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate and work as part of a team.
• Business acumen, accountability, drive for results, and ability to make sound decisions.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Full-Time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure Office Depot selling techniques and sales training are executed across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives to improve conversion, Average Order Value, and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager when assessing associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill responsibilities associated with External Key Carrier designation.
• Support the store’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other responsibilities as needed.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED