Retail Assistant Store Manager

Office Depot • Christiansted, VI

2d • $15 - $24

About The Position

The Retail Assistant Store Manager at Office Depot helps drive store sales and service growth, develop a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. This role helps lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule to meet business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier responsibilities, including opening and closing the store. Periodic comprehensive third-party background checks may be required.

The role supports memorable customer experiences, effective selling and sales training, associate development, operational excellence, and store profitability. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, managing alarm activation and deactivation, cash handling, daily store balancing, and ensuring loss prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, dedicated sales professionals, online presence, and Office Depot and OfficeMax retail stores. The company emphasizes a safe and healthy work environment. It offers competitive salaries, a benefits package including a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate and work as part of a team.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier duties, including opening and closing responsibilities.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure the execution of Office Depot selling techniques and sales training across the store.
• Help foster a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
• Identify opportunities for process improvement and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives focused on conversion, Average Order Value, and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the holistic service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Exercise independent judgment when providing input to the General Manager on associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including store alarm activation and deactivation, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill duties associated with the External Key Carrier designation.
• Perform other responsibilities as necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED