Night Auditor Jobs

About The Position

Requirements

• Clearly read, write, and understand English to serve the needs of most hotel guests.
• Provide guest service efficiently, courteously, and professionally.
• Maintain working knowledge of hotel services, staff, operating hours, room types and locations, selling strategies, rates and discounts, and credit and check-cashing policies.
• Know reservation, cancellation, and walk procedures, as well as frequent-stay club benefits and current promotions.
• Develop thorough knowledge of the accounting system, including Direct Bill procedures, and the property management system.
• Follow required cash-handling procedures and maintain accurate, balanced shift records.
• Maintain proper control of internal and guest keys; verify guest identification before issuing an additional key.
• Maintain guest privacy and follow telephone etiquette, including not announcing room numbers or transferring calls without verifying the guest's name.
• Be thoroughly familiar with emergency procedures and the Associate Handbook, and follow company work rules, procedures, and policies.
• Wear the proper uniform and meet the property's standards of appearance.
• Be able to lift and carry 25 pounds and push and pull 50 pounds.

Responsibilities

• Provide courteous, professional service, anticipate guest needs, and help ensure a pleasant stay and smooth checkout.
• Greet and register guests, assign rooms, accommodate special requests, assist with pre-registration and reservation blocking, and handle check-ins and check-outs.
• Act as Manager on Duty during the shift, respond immediately to guest requests, and address complaints or situations requiring attention.
• Communicate with management, other departments, and incoming and outgoing shift associates; maintain the pass-on log and report unusual events or conditions.
• Maintain hotel safety and security, follow emergency and safety procedures, maintain key control, protect guest privacy, and complete the person-in-charge security report.
• Review reservations and contingency reports; verify guaranteed no-shows, complete walked-guest reports, print registration cards, and prepare express check-out envelopes.
• Post room, food and beverage, and phone charges; compute guest bills; collect payments and make change; validate credit cards; and balance cash, checks, and miscellaneous departments.
• Resolve departmental out-of-balance discrepancies and complete nightly audit, accounting, and reporting duties, including entering daily information into Profitel and STS.
• Back up the property management system nightly and understand downtime procedures.
• Prepare housekeeping status and newly vacated rooms reports, and communicate special requests, late check-outs, and room status information to housekeeping.
• Deliver newspapers, handle wake-up calls, deliver requested items and complimentary amenities, and secure guest valuables as requested.
• Answer questions about hotel services, facilities, local shopping, dining, entertainment, and travel directions; receive and transmit guest mail and messages.
• Maintain clean, orderly, and hazard-free front desk and public areas, and maintain business center supplies and cleanliness.
• Assist with food and beverage tasks as needed, including preparing breakfast items, assisting the morning host, and preparing evening coffee and cookies.
• Promote repeat business, take future reservations when appropriate, provide recommendations for same-brand properties, and share sales leads with the appropriate person.
• Follow uniform, appearance, handbook, work-rule, laundry, and other company and brand standards; perform other assigned duties within the associate's capabilities.

Benefits

• 401(k) with employer matching contribution.
• Multiple team member thank-yous throughout the year, centered around holidays and special events.