Night Auditor

Your Employer•Canandaigua, NY

18d•$18 - $19

About The Position

The Night Auditor welcomes hotel guests and helps create a positive guest experience through courteous check-in and checkout, personalized service, and knowledge of hotel services and the surrounding area. The role handles telephone and concierge services, responds to guest requests, coordinates with hotel departments, and supports hotel operations as needed, including serving as Manager on Duty when required. The Night Auditor also completes nightly accounting and closing procedures, including balancing daily charges, checking guest folios and accounts, processing the nightly sales close, and transmitting credit cards. The position requires open availability to work weekends and holidays and involves standing and moving throughout the workday, including lifting or carrying up to 50 pounds.

Requirements

Working knowledge of Microsoft Excel and Word.
Advanced working knowledge of property management software systems.
Working knowledge of switchboard operations and telephone etiquette.
Excellent communication, organizational, and guest service skills.
Open availability to work weekends and holidays.
Ability to move continuously during work hours and lift and/or carry up to 50 pounds.
Ability to stand for extended periods and bend, lift, kneel, and remain in motion throughout the workday.

Responsibilities

Participate in prompt and courteous guest check-in and checkout.
Provide gracious, efficient telephone service and answer calls promptly with accurate information.
Maintain working knowledge of hotel services, facilities, and programs, and assist guests accordingly.
Respond to guest requests promptly, efficiently, and courteously.
Coordinate guest services with housekeeping, maintenance, and food and beverage teams as applicable.
Review the communication log book each shift and update it for the next shift.
Resolve conflicts and negotiate effectively.
Cooperate and communicate with coworkers to support teamwork.
Process guest mail, messages, packages, and wake-up calls.
Provide concierge service using knowledge of local attractions, restaurants, special events, and guest amenities.
Arrange accommodations for guests who must be relocated in oversold situations.
Deliver requested items to guestrooms, such as rollaway beds, cribs, pillows, towels, and luggage.
Ensure charges are correctly entered on guest bills, follow credit card control procedures, and balance accounts daily.
Close shifts accurately, obtaining required approval signatures and authorization codes.
Verify and balance daily departmental charges to guest folios, master accounts, and house accounts, making corrections as needed.
Complete the nightly processing sequence to close the current day's sales and transmit credit cards nightly.
Serve as Manager on Duty when required.
Work in other hotel areas as needed to assist operations.
Promptly inform the immediate supervisor of problems or unusual significant matters.
Perform duties in a timely and efficient manner under company policies and procedures.
Maintain favorable working relationships with company associates and promote a cooperative work environment.
Project a favorable image of the hotel to the public.
Perform other duties as assigned, requested, or deemed necessary by management.