Night Auditor

Drury Hotels • Mobile, AL

18d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts to verify and balance entries, runs reports, and checks information for accuracy. Duties may also include assisting with breakfast preparation, setup, service, or cleaning. The Night Auditor is responsible for guest safety and security during overnight hours and must be able to work alone as scheduled; at some locations, this may be the only team member on the property during the shift.

The role provides courteous, efficient, and friendly service to guests and potential guests, responding promptly to inquiries, requests, and complaints. It also contributes to a positive work environment and maintains the front desk lobby in a clean and organized manner while following hotel safety and security rules.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast preparation, setup, service, and/or cleaning as needed.
• Ensure guest safety and security during overnight hours.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Maintain the front desk lobby in a clean and organized manner.
• Follow hotel safety and security rules and instructions while protecting guests, team members, oneself, and the hotel.
• Contribute to a positive work environment for the team and guests.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary
• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed