Night Audit

Hotel Orielle, Autograph Collection•Aurora, IL

17d•Onsite

About The Position

The Night Auditor performs front desk duties and hotel operations during overnight hours. The role includes checking guests in and out, processing payments, maintaining accurate records, and auditing guest accounts to verify accuracy and resolve discrepancies. The Night Auditor assists guests with requests and issues, helps ensure the safety and security of the property, and provides welcoming, exceptional customer service. The position also involves coordinating with other departments and maintaining knowledge of hotel services, facilities, and local attractions to support a seamless guest experience.

Requirements

Prior cash handling experience.
High school diploma or equivalent.
Strong attention to detail and ability to multitask.
Excellent communication and problem-solving skills.
Fluent in reading, writing, and speaking English.
Ability to work independently with minimal supervision.
Strong computer skills.
Ability to work flexible hours, including overnight shifts, weekends, and holidays.

Nice To Haves

1–2 years of experience as a Night Auditor or in a similar role.

Responsibilities

Perform front desk duties, including guest check-ins and check-outs during the night shift.
Process guest payments and maintain accurate records.
Conduct night audits to verify guest account accuracy and resolve discrepancies.
Assist guests with inquiries, requests, and issues that arise overnight.
Ensure the safety and security of the hotel premises during overnight hours.
Provide exceptional customer service and create a welcoming atmosphere for guests.
Collaborate with other departments to address guest needs and support a seamless guest experience.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests.