Night Auditor

Drury Hotels • Frisco, TX

18d • Onsite

About The Position

The Night Auditor performs front-desk functions such as checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, verifies and balances entries, runs reports, and checks the accuracy of information. It may also include assisting with breakfast setup, food preparation, service, or cleaning.

The Night Auditor is responsible for guest safety and security during overnight hours and is often the only team member on the property for most of the shift. The role provides courteous, efficient, and friendly service, responds promptly to guest inquiries, requests, and complaints, and helps maintain a positive work environment for a diverse team and guests.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate warmly and in a friendly manner to the public.
• Attention to detail and ability to handle multiple tasks efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front-desk duties, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts, verify and balance entries, run reports, and verify the accuracy of information.
• Assist with breakfast setup as needed, including food preparation, setup, service, and/or cleaning.
• Maintain guest safety and security during overnight hours.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Contribute to a positive work environment for the diverse team and guests.
• Keep the front-desk lobby area clean and organized.
• Follow hotel safety and security rules and instructions while protecting self, team members, guests, and the hotel.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed