Hotel Night Auditor - FULL TIME

The Guest House at Graceland•Memphis, TN

18d

About The Position

The Hotel Night Auditor is a full-time position at The Guest House at Graceland, working from 11:00 p.m. to 7:00 a.m. on variable days that include weekends and holidays, with overtime as needed. Under the supervision of the Front Office Manager, the role provides night front desk service, supports a positive guest experience, audits and reconciles guest accounts, prepares management reports, and completes end-of-day procedures. Benefits may be offered after successful completion of a 60-day introductory period. This is an internal/external promotional recruitment opportunity. Applicants must pass a background check and pre-employment drug test. The position remains open until filled.

Requirements

Must be at least 18 years of age to work at the hotel.
Knowledge of daily hotel operations.
Demonstrated experience as a night auditor and knowledge of accounting procedures.
Familiarity with computer systems and/or property management systems used to retrieve, input, and compile audit information.
Demonstrated oral and written communication skills to work with hotel departments, front office staff, and guests.
Ability to maintain confidentiality.
Ability to work with a wide variety of individuals and solve problems.
Ability to speak clearly and distinctly in person and on the telephone.
Ability to lift packages weighing up to 25 pounds, stoop and reach, climb stairs, and stand for long periods.
Must wear an identification badge and uniform and maintain a neat, clean, and well-groomed appearance.
Must be able to work flexible hours, overtime as required, and holidays.
Must be able to pass a background check and pre-employment drug test.

Nice To Haves

Previous experience with Opera reservations systems is preferred.
Experience in the hospitality and/or hotel industry, or equivalent education in hotel hospitality or business administration.

Responsibilities

Ensure that all guest stays are pleasant and positive.
Provide night front desk service and resolve guest complaints within company guidelines.
Accurately compile guest bills for presentation.
Reconcile accounts and ensure charges are posted to the proper guest accounts.
Perform trial balances, verify account postings, and make adjustment entries as necessary.
Account for daily activity and provide appropriate documentation to the General Manager.
Prepare management reports, including room status, food and beverage, and housekeeping reports.
Finalize the audit by clearing and storing information and setting up for the next day.
Maintain office equipment.
Complete special projects as required.
Perform other duties as assigned.