Night Auditor Jobs

About The Position

Requirements

• High school graduate or General Education Degree (GED).
• One year of previous experience in a similar hotel position.
• Must be able to work the overnight shift from 11 p.m. to 7 a.m.
• Basic computer skills required.

Responsibilities

• Handle guest check-ins and check-outs and answer incoming calls while upholding guest service standards.
• Resolve guest complaints and work to ensure guest satisfaction.
• Maintain knowledge of hotel features and services, room types and locations, rates and promotions, occupancy, expected arrivals and departures, room availability, and scheduled group activities.
• Maintain cleanliness, sanitation, and organization in assigned work areas.
• Pick up, count, maintain, and secure the bank.
• Read the log book daily and record pertinent information in it.
• Process currency exchanges, guest account payments, adjustments, rebates, paid-outs, and credits.
• Operate the Property Management System and maintain its security.
• Verify and correct the Room Rate Report; post and audit banquet charges; adjust outside vendor activity; and reconcile telephone calls and miscellaneous accounts.
• Back up computer system files.
• Verify that checks are closed, and close and log open checks in the Point of Sale system.
• Print Food & Beverage end-of-day reports and audit Food & Beverage cashier work, correcting discrepancies.
• Audit Rooms cashier work and miscellaneous charges, correcting discrepancies, and verify package postings on house accounts.
• Enter sales figures into the Property Management System and balance accounts.
• Run Room & Tax and verify that all room rates have posted.
• Verify cashier reports against the drop log and paperwork, and record room statistics.
• Close the Point of Sale system after balancing all work, run the end-of-day program, and close the day.
• Check that system interfaces are operational.
• Run and distribute daily Flash Reports, morning reports, and backup reports.
• Print and distribute express checkout folios.
• Sign out and brief relief staff.
• Review the Night Audit checklist and confirm all work is complete.
• Restock printers.
• Complete and deposit payments and corresponding checks.
• Review assignment status and follow-up actions with the oncoming Supervisor.
• Document maintenance needs on work orders and submit them to a Manager or Supervisor.
• Attend monthly department meetings and training sessions as necessary.
• Serve as a runner for housekeeping needs during the overnight shift.