Night Auditor

EOS • Portland, ME

11d • Onsite

About The Position

The Night Auditor handles overnight guest-accounting and front-desk operations at The Press Hotel. The role posts and balances guest charges, processes vouchers, transfers charges and deposits to master accounts, and follows the End of Day / Night Audit Checklist. It also includes responding to guest requests and complaints, carrying out check-in and check-out procedures, maintaining courteous and professional service, and assisting the Overnight Manager during emergencies. The position starts at $21.00 per hour and requires the ability to work varied shifts, including weekends and holidays.

Requirements

• 1–2 years of customer-service experience; hotel experience is a plus.
• Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Understanding of auditing, balancing, and closing out accounts.
• Outstanding communication skills and the ability to communicate effectively with others.
• Strong organizational and time-management skills.
• Knowledge of management-company policies and property-community policies.
• Maintain a high level of professionalism in all interactions and situations.
• Ability to lift and transport up to 10 pounds.
• Ability to stand for 6–8 hours at a time.
• Willingness to work varied shifts, including weekends and holidays.

Nice To Haves

• Hotel experience.
• Experience with Opera.
• Cash-handling experience.

Responsibilities

• Post room charges and taxes to guest accounts.
• Process guest-charge vouchers and credit-card vouchers.
• Post charges that were not previously posted or were incurred during the night-audit shift.
• Transfer charges and deposits to master accounts.
• Verify that charges are assigned to the appropriate departments.
• Follow the End of Day / Night Audit Checklist.
• Understand emergency procedures and assist the Overnight Manager during emergencies.
• Balance the day's charges and make corrections as necessary.
• Respond to guest needs, special requests, and complaints, alerting the appropriate manager as needed.
• Understand and perform check-in and check-out procedures.
• Provide courteous and efficient responses at all times.
• Maintain the required property uniform and a professional appearance and attitude.
• Develop, plan, and implement short- and long-range goals.

Benefits

• Employer-subsidized medical, dental, and vision insurance.
• Company-funded $25,000 in complimentary life insurance and $1,000 per month in disability coverage.
• Optional disability, life and AD&D, critical illness, and accident insurance.
• Health and wellness benefits, including prescription and gym-membership discounts.
• Paid time off, including employer-paid leave and immediate paid-vacation accruals.
• More than 10 weeks of fully paid parental leave for new parents.
• 401(k) employer match up to 4% of salary.
• Discounted employee and immediate-family hotel rates at EOS Hospitality portfolio locations.
• 50% food and beverage discount at EOS Hospitality portfolio locations.
• Discounted lodging rates through New England Inn & Resort Association partners.
• Training, tuition reimbursement, and professional-development opportunities.
• Incentive opportunities for hourly and managerial roles.
• Company-funded Employee Assistance Program for life and mental-health resources.
• Dedicated employee parking lot pass with company contribution for full-time employees; fully funded for salaried managers.
• Flexible and understanding work-life equality.
• Competitive wages, annual performance evaluations, and compensation adjustments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed