Night Auditor and Hotel Operations

Marriott•Ormond Beach, FL

11d

About The Position

The Night Auditor and Hotel Operations associate completes end-of-day accounting and front-desk activities, including posting charges, running the night-audit backup, rolling the date, processing payments and adjustments, preparing contingency records, and completing the Room Rate Variance Report. The role also supports hotel operations by selling available rooms to walk-in guests, handling telephone and wake-up-call requests, checking guests in, assigning rooms, and issuing or reissuing electronic room keys. At shift end, the associate counts and secures the bank and balances and drops receipts according to Accounting specifications. The position includes maintaining clean, stocked work areas and materials, following company policies and service standards, protecting guest and company information and assets, and providing courteous, professional service. Associates may perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as a preferred qualification.
No supervisory experience is listed as preferred.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running the night-audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists so there is a record of guests in case of an emergency.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up-call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift; balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships while supporting team goals.
Comply with quality-assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance; reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods or an entire shift.
Perform other reasonable job duties as requested by supervisors.