Night Auditor & Hotel Operations
About The Position
Complete end-of-day hotel activities, including posting charges to guest accounts, running the night audit backup, and rolling the date. Process payments and adjustments, maintain records for emergencies, sell available rooms to walk-in guests, operate the telephone switchboard, and handle wake-up calls and guest messages. Check guests in, assign rooms, activate or reissue electronic room keys, and complete the Room Rate Variance Report. Count and secure the bank, balance and drop receipts according to Accounting specifications, and maintain clean, stocked, and organized work areas and materials. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and report accidents, injuries, or unsafe conditions. Welcome guests, anticipate and address their service needs, communicate professionally, and build positive working relationships while supporting team goals. Comply with quality assurance standards and perform other reasonable duties as requested by Supervisors. The role involves moving objects weighing up to 25 pounds without assistance and standing, sitting, or walking for extended periods or an entire shift, as well as reaching, bending, twisting, pulling, and stooping.
Requirements
- High school diploma or G.E.D. equivalent is listed as a preferred qualification.
- Related work experience: less than one year is listed as a preferred qualification.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period or for an entire work shift.
Nice To Haves
- Less than one year of related work experience.
- High school diploma or G.E.D. equivalent.
Responsibilities
- Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
- Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to record guests in case of emergency.
- Sell available rooms to guests without reservations.
- Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
- Complete the Room Rate Variance Report.
- Process guest check-ins and assign rooms.
- Activate or reissue room keys using the electronic key machine.
- Count and secure the bank at the end of the shift; balance and drop receipts according to Accounting specifications.
- Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
- Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
- Communicate clearly and professionally, use appropriate telephone etiquette, and maintain positive working relationships with others.
- Support the team in reaching common goals and comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
