Night Auditor & Hotel Operations

Marriott•Nashville, TN

About The Position

The Night Auditor & Hotel Operations associate completes end-of-day hotel activities, including posting charges, running the night audit backup, and rolling the date. The role processes payments and accounting adjustments, prepares contingency records, assists guests with reservations and check-ins, operates the telephone switchboard, and maintains guest room keys. The associate counts and secures the bank, balances and deposits receipts, and keeps work areas and materials stocked, clean, and ready for use. The position also requires professional, welcoming guest service; clear communication; teamwork; compliance with company policies and quality standards; protection of confidential information and company assets; and prompt reporting of accidents, injuries, or unsafe conditions. Physical tasks include handling objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods or an entire shift. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists recording guests in case of an emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift, and balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and meet quality assurance standards.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships while supporting team goals.
Perform other reasonable job duties as requested by supervisors.