Night Auditor & Hotel Operations

Marriott•Landover, MD

13h•$18 - $18

About The Position

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date. Process payment types such as room charges, cash, checks, debit, and credit, as well as adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to record all guests in case of emergency. Sell rooms to guests without reservations based on availability, operate the telephone switchboard, process wake-up call requests, and advise guests of messages. Complete the Room Rate Variance Report, process guest check-ins, assign rooms, and activate or reissue room keys using an electronic key machine. Count and secure the bank at the end of the shift, and balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation before use. Report accidents, injuries, and unsafe working conditions to a manager. Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information and company assets, and provide courteous guest service. Communicate clearly and professionally, use appropriate telephone etiquette, maintain positive working relationships, support team goals, and comply with quality assurance expectations and standards. Perform other reasonable duties as requested by Supervisors. The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees; bending, twisting, pulling, and stooping; and standing, sitting, or walking for extended periods or an entire work shift. Marriott International describes itself as an equal opportunity employer and notes that benefits eligibility and options may vary depending on employment status, position, and location.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than 1 year of related work experience is listed as a preferred qualification.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than 1 year of related work experience.

Responsibilities

Complete end-of-day activities, including posting charges, running night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists documenting guests in case of emergency.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using an electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect materials for cleanliness and presentation before use.
Report accidents, injuries, and unsafe working conditions to a manager.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.