Night Auditor and Hotel Operations

Marriott•Sunny Isles Beach, FL

About The Position

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date. Process payments and guest-account adjustments, print contingency lists for emergencies, sell available accommodations to walk-in guests, and support front-desk operations such as check-ins, room assignments, key activation, wake-up calls, and guest messages. Complete the Room Rate Variance Report, count and secure the bank, and balance and deposit receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation. The role also requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous service to guests. Employees communicate professionally, build positive working relationships, support team goals, comply with quality standards, and report accidents, injuries, and unsafe conditions to a manager. Other reasonable duties may be requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Complete end-of-day activities, including posting charges, running the night audit backup, and rolling the date.
Process room-charge, cash, check, debit, and credit payments, as well as adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to record guests in case of emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up-call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using an electronic key machine.
Count and secure the bank at the end of the shift.
Balance and deposit receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect materials for cleanliness and presentation before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop positive working relationships and support team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable duties as requested by Supervisors.