Night Auditor and Hotel Operations

Marriott•Metairie, LA

10d

About The Position

Complete end-of-day hotel activities, including posting charges to accounts, running night audit backup, and rolling the date. Process guest payments and adjustments, maintain emergency guest records, sell available rooms to walk-in guests, operate the telephone switchboard, and handle guest check-ins and room assignments. Activate or reissue room keys, complete the Room Rate Variance Report, and balance and secure the bank and receipts. Set up, stock, and maintain work areas, and inspect materials for cleanliness and presentation before use. Report accidents, injuries, and unsafe working conditions. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and provide courteous guest service. Communicate professionally, build positive working relationships, support team goals, and meet quality assurance standards. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as a preferred qualification.
No supervisory experience is listed as a preferred qualification.
No license or certification is listed as required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Complete end-of-day activities, including posting charges, running night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists documenting guests in case of emergency.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Use clear, professional language and appropriate telephone etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.