Night Auditor

PAH Management•Baton Rouge, LA

11d•Onsite

About The Position

The Night Auditor is responsible for balancing daily transactions, closing the business day in the property management system, and providing overnight guest service. The role combines front desk duties with financial reconciliation and includes welcoming and assisting guests during overnight hours. The position is based on property in Baton Rouge, Louisiana. The Night Auditor works independently overnight in a hotel environment, performs security walks, monitors entrances and public areas, and follows emergency procedures. The work involves extended periods at the front desk, frequent use of a computer, telephone, and other office equipment, and movement throughout the hotel. The role may involve occasionally handling items weighing up to 25 pounds, bending, reaching, stooping, and navigating stairs. The environment includes regular guest interaction, public-area noise, and varying activity levels overnight.

Requirements

High school diploma or equivalent.
Basic understanding of accounting principles and financial reconciliation.
Experience with hotel property management systems or similar software.
Strong attention to detail and accuracy when handling financial data.
Excellent communication and customer service skills.
Ability to work overnight shifts independently and reliably.

Nice To Haves

Previous night audit or hotel front desk experience is strongly preferred.
Associate’s degree or higher in Hospitality, Accounting, or a related field.
Proficiency in Microsoft Office Suite.

Responsibilities

Run and complete the nightly audit in the property management system, balancing daily revenue transactions including room charges, payments, and adjustments.
Prepare and distribute the daily revenue report and other operational reports required by management.
Identify, research, and resolve billing discrepancies; escalate unresolved issues with clear documentation.
Ensure accounts are properly posted and closed before generating end-of-day reports.
Maintain accurate records in accordance with hotel policies and Marriott brand standards.
Serve as the sole front desk associate during overnight hours, handling check-ins, check-outs, and reservations.
Respond promptly to guest inquiries, requests, and concerns, and resolve issues with a solution-first mindset.
Answer phone calls professionally, take accurate messages, and route inquiries appropriately.
Maintain knowledge of hotel amenities, local attractions, and brand loyalty programs to assist guests.
Conduct regular security walks and promptly report incidents, safety concerns, or maintenance issues.
Monitor entrances and public areas to support the safety and security of guests and associates.
Follow emergency procedures and escalate situations appropriately.