Night Auditor-Part Time
About The Position
The Night Auditor supports hotel front-desk operations by assisting guests, handling arrivals, keeping records, and coordinating with housekeeping and maintenance. The role includes reviewing guaranteed arrivals and verifying credit cards, ensuring day-use rooms are listed as dirty for housekeeping, explaining promotional items and hotel amenities, and documenting new commercial customers. The Night Auditor responds to guest inquiries and complaints, offers alternatives when guest requests cannot be met, documents accidents, completes maintenance logs, and keeps the front desk clean and organized. The employee may cover other hotel areas and perform other duties as assigned.
Requirements
- High school diploma or GED required.
- Customer service experience required.
- Experience handling cash and credit card procedures and using math concepts.
- Attention to detail and organizational skills.
- Knowledge of the hotel layout, amenities, procedures, and organization.
- Knowledge of the local geographic area, businesses and services, major highways and streets, community events, and attractions.
Nice To Haves
- Previous experience in hospitality preferred.
Responsibilities
- Review guaranteed arrivals and verify that credit cards are valid and that guests are not already in house.
- Ensure day-use rooms are listed in the computer as dirty so housekeeping can clean them.
- Explain and provide promotional items to guests checking in.
- Explain hotel amenities, including free breakfast, spa, fitness center, and voicemail.
- Document new commercial customers checking in so a new account may possibly be opened.
- Inquire why rooms are blocked and ask maintenance to fix problems so rooms can be unblocked.
- Ensure rollaway beds and cribs are where they are shown in the computer.
- Respond promptly to guest inquiries or complaints.
- Offer an alternate solution if a guest's demand cannot be met.
- Cover other areas of the hotel as needed.
- Document guest accidents by completing an accident report form.
- Complete the maintenance log whenever a complaint is reported.
- Maintain front-desk areas so they are clean and organized.
- Take the initiative to greet guests in a friendly and warm manner.
- Perform other duties as assigned.
Benefits
- Medical
- Vision
- Dental
- 401K
- Immediate Pay (earned wage access)
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long-term and short-term disability
- Life insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
