Night Auditor-Part Time

Hotel Indigo•Gatlinburg, TN

10d

About The Position

Kana Hotel Group is seeking a part-time Night Auditor to support hotel operations and provide friendly, high-quality service to guests. The role involves reviewing arrivals, handling guest check-ins and inquiries, maintaining accurate room and guest records, and coordinating with housekeeping and maintenance. The Night Auditor may also cover other hotel areas as needed and perform additional duties as assigned.

Requirements

High school diploma or GED.
Customer service experience.
Experience handling cash and credit card procedures and using math concepts.
Attention to detail and organizational skills.
Knowledge of the hotel layout, amenities, procedures, and organization.
Knowledge of the local geographic area, businesses and services, major highways and streets, community events, and attractions.

Nice To Haves

Previous hospitality experience.

Responsibilities

Review guaranteed arrivals and verify credit cards, including checking that guests are not already in-house.
Ensure day-use rooms are listed as dirty in the computer so housekeeping can clean them.
Explain and provide promotional items to guests checking in.
Explain hotel amenities, including free breakfast, spa, fitness center, and voicemail.
Document new commercial customers checking in so a new account can potentially be opened.
Ask why rooms are blocked and request that maintenance address problems so rooms can be unblocked.
Ensure rollaway beds and cribs are located where shown in the computer.
Respond promptly to guest inquiries or complaints and offer an alternative solution when a guest's request cannot be met.
Cover other hotel areas as needed.
Document guest accidents using the accident report form.
Complete the maintenance log when a complaint is reported.
Keep front desk areas clean and organized.
Greet guests in a friendly and warm manner.
Perform other duties as assigned.