Part Time Night Auditor

Staybridge Suites Sioux City Southeast•Sioux City, IA

13d

About The Position

The Night Auditor oversees overnight front desk operations at an extended-stay hotel, providing attentive guest service while completing the nightly audit, maintaining hotel safety and cleanliness, and preparing the property for the following business day. Duties include processing arrivals and departures, handling reservations and payments, responding to guest requests and concerns, and keeping accurate financial and administrative records. The role requires balancing guest needs with operational responsibilities while working independently and maintaining a clean, comfortable, and welcoming environment for short-term and long-term guests. The Night Auditor conducts scheduled property walks, checks public areas and access points, documents safety or maintenance concerns, and follows emergency procedures. The position also includes routine cleaning and supply-restocking duties, pool towel replacement, and preparing the breakfast area in accordance with hotel procedures, brand standards, and food-safety practices. The Night Auditor completes shift documentation, files audit paperwork, and provides an accurate handoff to the incoming morning shift.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or night audit experience preferred.
Ability to learn and operate the hotel's property management system and other required software.
Basic mathematical skills and ability to review financial transactions for accuracy.
Strong attention to detail and organizational skills.
Effective verbal and written communication skills.
Ability to work independently with minimal supervision.
Ability to manage multiple responsibilities while responding to guest needs.
Ability to follow written procedures, checklists, and established operating standards.
Dependable attendance and punctuality.
Ability to stand, walk, and sit for extended periods and walk throughout the property for inspections.
Ability to perform routine cleaning, trash removal, and supply-restocking duties.
Ability to lift, carry, and transport pool towels, trash bags, breakfast supplies, and other job-related materials within reasonable limits.
Ability to perform light physical tasks associated with breakfast preparation and hotel operations.

Responsibilities

Greet guests and provide courteous, attentive service.
Process guest check-ins, check-outs, room assignments, reservations, and payment transactions accurately.
Answer telephone calls and respond to guest questions, requests, and concerns.
Assist guests with room keys, billing questions, amenities, and hotel services; resolve complaints within the scope of authority and escalate significant or unresolved concerns as appropriate.
Maintain accurate guest information and protect confidential guest and financial records.
Monitor arrivals, departures, room availability, reservations, and extended-stay information.
Complete the daily night audit according to hotel procedures and deadlines.
Verify room charges, taxes, payments, adjustments, and other daily financial transactions; investigate discrepancies and posting errors.
Balance cash receipts, credit card transactions, and other payment records as required.
Generate and review daily revenue, occupancy, and operational reports; advance the business date and prepare the property management system for the next business day.
Complete, organize, and file required audit paperwork, reports, and supporting financial records.
Conduct scheduled property walks and inspect assigned hallways, stairwells, entrances, exits, public areas, and other locations.
Check designated doors and access points, monitor amenity areas, and look for safety hazards, cleanliness or maintenance issues, suspicious activity, disturbances, or excessive noise.
Document property walks, incidents, security concerns, maintenance issues, and unusual activity; respond to emergencies and contact management or emergency services when necessary.
Maintain the cleanliness and organization of the front desk, lobby, and designated public areas; remove trash and replace liners according to the assigned schedule.
Inspect the pool area, replace and restock towels, and transport used towels to the designated laundry or collection area.
Monitor public areas for spills and debris, complete assigned cleaning duties, restock front desk supplies, and report low inventory or equipment concerns.
Prepare the breakfast area for morning service, including setting up equipment and serving supplies, staging approved food and beverages, and checking supplies.
Keep breakfast preparation and serving areas clean and organized; follow food safety, sanitation, temperature-control, food-handling, storage, and disposal procedures.
Ensure breakfast equipment is ready and the breakfast area is prepared by its scheduled opening time; report shortages and equipment problems.
Assist extended-stay guests with questions about accommodations, amenities, policies, services, and billing; follow procedures for room changes, reservation extensions, and payment issues.
Document guest requests, maintenance concerns, and service issues requiring follow-up, and communicate them to the appropriate department.
Complete required logs, checklists, incident reports, and other shift documentation; review relevant reservation information and outstanding requests.
Provide a complete and accurate handoff to the incoming AM shift, including unresolved concerns, discrepancies, unfinished tasks, and supply shortages.
Follow procedures for lost and found items, packages, keys, and guest property, and maintain organized work areas and records.
Follow hotel policies, brand standards, operating procedures, and payment security practices; demonstrate reliability, punctuality, sound judgment, and accountability for assigned work.