Night Auditor

Highgate Hotels • Bloomingdale, IL

15h

About The Position

The Night Auditor reconciles hotel cashier transactions; reviews, organizes, and compiles management reports; and ensures accurate guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The position is a late/overnight shift at Courtyard Bloomingdale in Bloomingdale, Illinois.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills required.
• Ability to work with financial information and data and perform basic arithmetic.
• Ability to prioritize job functions and meet deadlines, multitask, and manage departmental functions.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to maintain regular attendance and comply with hotel standards for appearance, grooming, uniform, and nametag.
• Sedentary work involving up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.
• Flexible and long hours are sometimes required.
• Late/overnight shift.

Nice To Haves

• Guest service experience preferred.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports, including the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions promptly.
• Ensure the accuracy of reported numbers and statistics.
• Enter and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed of unusual operational or financial events and policy or procedure deviations.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and training.
• Maintain regular attendance, personal appearance, and grooming in accordance with hotel standards.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality and show initiative in anticipating guest or operational needs.
• Cross-train in other accounting or hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED