Night Auditor

Hotel Genevieve • Louisville, KY

11d

About The Position

The Night Auditor maximizes revenue and creates value by providing excellent customer service. The role includes effective reservation sales, accurate handling of guest accounts, and assisting with all phases of the guest experience, including check-in, check-out, and problem resolution. This is an overnight shift with hours ranging from 10 p.m.–6 a.m. or 11 p.m.–7 a.m.

The role also performs financial and statistical audits and reconciliations, prepares and distributes daily and month-end reports, processes credit card transactions, and carries out required data-processing functions. The Night Auditor may perform other guest-service tasks and must keep management informed of unusual operational or financial events and policy or procedure deviations.

Requirements

• Ability to work with and understand financial information and data and perform basic arithmetic functions.
• Ability to provide high-level customer service and communicate effectively with guests and team members.
• Ability to follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.
• Proficiency in keyboarding and computer technology, including email, MS Word, Excel, and other hotel-related systems.
• Aptitude with numbers and data analysis.
• Knowledge or experience of accounting principles.
• High school diploma and/or equivalent work experience.
• Ability to perform extended periods of walking, standing, and keying in data; reasonable accommodations may be made for eligible employees to perform essential functions.

Nice To Haves

• Prior customer-service or hospitality experience is preferred.

Responsibilities

• Perform guest-service functions as required, including checking guests in and out, taking reservations, and providing wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports, such as Daily Operating Reports, discount-program reports, and tax reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit credit-card transactions in a timely manner.
• Prioritize job functions to meet deadlines.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Be willing to cross-train in other accounting or hotel-related areas.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with a discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• PTO plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional benefits may be available based on property-specific locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED