Night Auditor

Hilton Garden Inn Memphis Downtown (Crestline Hotels and Resorts)•Memphis, AL

11d•$17 - $17

About The Position

Hilton Garden Inn Memphis Downtown @ Beale Street is seeking a dependable, customer-focused Night Auditor to provide guest service and complete overnight accounting and operational tasks. The position serves as a hotel ambassador during overnight hours, handles guest arrivals and departures and incoming calls, and helps prepare the hotel for the day ahead. The role also includes nightly accounting and serving as a housekeeping runner during the midnight shift. The Front Desk Night Clerk computes, classifies, records, and verifies numerical data to maintain complete financial records, including checking figures, calculations, and postings related to business transactions. The position requires working from 11 p.m. to 7 a.m. and includes guest-service, front-desk, system, reporting, and end-of-day audit duties.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Must be able to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills required.

Responsibilities

Handle guest check-ins and check-outs and answer incoming calls while upholding guest service standards.
Resolve guest complaints and work to ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, occupancy, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization in assigned work areas.
Pick up, count, maintain, and secure the bank.
Read the log book daily and record pertinent information in it.
Process currency exchanges, guest account payments, adjustments, rebates, paid-outs, and credits.
Operate the Property Management System and maintain its security.
Verify and correct the Room Rate Report; post and audit banquet charges; adjust outside vendor activity; and reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed, and close and log open checks in the Point of Sale system.
Print Food & Beverage end-of-day reports and audit Food & Beverage cashier work, correcting discrepancies.
Audit Rooms cashier work and miscellaneous charges, correcting discrepancies, and verify package postings on house accounts.
Enter sales figures into the Property Management System and balance accounts.
Run Room & Tax and verify that all room rates have posted.
Verify cashier reports against the drop log and paperwork, and record room statistics.
Close the Point of Sale system after balancing all work, run the end-of-day program, and close the day.
Check that system interfaces are operational.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express checkout folios.
Sign out and brief relief staff.
Review the Night Audit checklist and confirm all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming Supervisor.
Document maintenance needs on work orders and submit them to a Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Serve as a runner for housekeeping needs during the overnight shift.