Night Auditor

Hotel Equities Group, LLC•Colorado Springs, CO

11d

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations, provide courteous service to guests, and help maximize room revenue during the night audit shift. The role performs daily revenue audits, prepares and distributes financial reports, completes end-of-day procedures, and maintains appropriate controls over room inventory, cash, keys, and sensitive documents. It also provides front-desk services, including guest check-in and checkout, answering questions and requests, handling complaints, and supporting guest safety and satisfaction. The Night Auditor works independently while coordinating with coworkers and keeping the immediate supervisor informed of significant issues. The position follows company policies, safety procedures, and applicable laws and regulations. Candidates must have a high school diploma or equivalent, work authorization in the United States, and one year of night audit experience or two or more years of hotel front desk experience. Proficiency with Microsoft Word, Outlook, Excel, and property management systems is required. A two- or four-year college degree is a plus. The role requires communication, mathematical, analytical, and computer skills, as well as the ability to move about the front office and operate office equipment.

Requirements

At least one year of night audit experience or at least two years of hotel front desk experience.
High school diploma or equivalent.
Proof of authorization or eligibility to work in the United States.
Proficiency in Microsoft Word, Outlook, Excel, and property management systems.
Ability to work independently and unsupervised while working harmoniously with coworkers.
Positive interpersonal skills and focused attention to guest needs.
Hearing and visual ability to observe and detect signs of emergencies and to access and accurately input information using a moderately complex computer system.
Ability to move frequently around the front office, maintain keyboard dexterity, and operate office equipment.
Ability to read, analyze, and interpret financial reports and documents.
Ability to listen effectively and speak English clearly with customers and team members.
Ability to analyze information and make effective judgments.
Basic mathematical skills and skill using a calculator for moderately complex calculations.
Ability to use personal protective equipment when duties pose a health or safety risk.
Ability to maintain a neat, clean, and well-groomed appearance.

Nice To Haves

At least one year of guest or customer service experience and/or at least one year of hotel experience.
Two- or four-year college degree.

Responsibilities

Accurately and promptly audit daily revenue from hotel operations and retail outlets.
Prepare financial reports and distribute them to appropriate managers.
Control the issuance and tracking of sensitive forms and proprietary documents.
Generate backup reports and analyze discrepancies, rate variations, and credit reports.
Complete audit shift checklist tasks and end-of-day procedures.
Answer telephones and respond to routine requests.
Provide prompt, courteous, and accurate guest check-in and checkout.
Answer questions and address problems related to rooms and rates.
Maintain room security through effective key control and participation in customer room security matters.
Ensure guest mail and messages are delivered promptly.
Promote participation in the frequent guest program and guest satisfaction surveys.
Follow room inventory and monetary controls, handle cash transactions, and maintain a balanced bank.
Respond to guest requests, follow up to ensure needs are met, and handle compliments or complaints as appropriate.
Keep the supervisor informed of problems or unusual matters of significance.
Maintain safe working conditions and follow company policies, safety procedures, and applicable laws and regulations.
Represent the hotel favorably to the public and maintain a clean lobby and organized reception desk.
Provide guest safety deposit boxes by escorting guests to the vault, retrieving boxes, delivering them, and filing access slips in room order.
Occasionally respond to reservation requests when reservation representatives are unavailable.
Attend mandatory meetings and perform other duties assigned by management.