Night Auditor - PT Weekend

Hampton Inn El Cajon • El Cajon, CA

5d

About The Position

The Night Auditor checks hotel guests in and out quickly, efficiently, and courteously using the property management system. The role processes payments according to hotel policies, provides information and customer service to guests and visitors, and runs end-of-day reports. During the overnight shifts on Saturday and Sunday, the Night Auditor provides customer service and completes financial reports and data entry into worksheets.

Requirements

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer and software knowledge, including email, word processing, spreadsheet software, and a hotel management system.

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, explain hotel services and room locations, and answer phones promptly and courteously.
• Upsell rooms when possible to maximize hotel revenue.
• Process cash and credit card transactions accurately according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
• Issue, control, and release guest safe-deposit boxes.
• Communicate outstanding guest requests or issues to management when monitoring or follow-up may be needed.
• Respond appropriately to guest complaints and make appropriate service-recovery gestures to ensure guest satisfaction.
• Run end-of-day reports and complete financial reports and data entry into worksheets during the overnight shift.

Benefits

• Medical, dental, and life benefits, paid time off, and a 401(k) with company match for full-time associates.
• Travel discount program.
• Opportunity for career growth; the company promotes from within.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed