Night Auditor PT

Stonebridge Hospitality Associates•New Orleans, LA

1d•Onsite

About The Position

The Night Auditor closes the hotel’s business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services to support smooth overnight operations. Duties include welcoming and registering guests, processing payments, maintaining guest and room records in the property management system, auditing revenues, assisting with check-outs and reservations, responding to guest inquiries, and coordinating with overnight staff to address guest needs. The role also includes conducting nightly bucket checks and helping maintain overnight security and safety.

Requirements

Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Strong attention to detail and organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify payment methods and process credit authorizations.
Maintain accurate room availability and guest account records using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly and direct inquiries or address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations and enter reservation data accurately.
Provide information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain security and safety during overnight shifts by monitoring guest activity and access.