Patient Services Specialist
Turnwell Mental Health Network • St. George, UT23d • Onsite
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Patient Services Specialist
Turnwell Mental Health Network•St. George, UT
•Onsite
About The Position
Better Balance Psychiatry is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.
Requirements
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Nice To Haves
- Prior experience in a medical office or similar healthcare setting preferred
- Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plus
- Knowledge of medical terminology and insurance verification helpful
Responsibilities
- Greet patients and visitors in a professional and friendly manner
- Answer, screen, and route phone calls promptly and accurately
- Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems
- Collect and verify patient insurance information and demographics
- Check patients in and out, ensuring all forms are completed accurately
- Collect co-pays, balances, and other payments; provide receipts as necessary
- Maintain patient confidentiality in accordance with HIPAA regulations
- Ensure the reception area is clean, organized, and welcoming
- Respond to patient inquiries or direct them to the appropriate staff member
- Perform general administrative duties such as filing, faxing, and copying
- Collaborate with medical assistants, nurses, and physicians for seamless workflow
- Monitor and order office supplies as needed
- Assist in administration of daily TMS treatments
- Assist in Spravato administration and monitoring during treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
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