Medical Receptionist - Dermatology Office

Mi Skin Center • Northville, MI

3d • Onsite

About The Position

MI Skin Center is seeking a warm, personable, dependable Medical Receptionist to serve as the face of its dermatology practice. The role focuses on creating an elevated, hospitality-focused patient experience while keeping front-office operations organized, accurate, and efficient. The receptionist welcomes patients, supports check-in and checkout, schedules appointments, verifies insurance, responds to calls and questions, maintains records, and collaborates with clinical and billing staff. The practice is willing to train the right person on its medical systems and workflows. It is seeking a long-term team member, ideally someone prepared to commit to at least one year and stay longer if the role and team are a good fit.

Requirements

• At least one year of experience in a customer-facing role involving regular interaction with customers, clients, guests, or patients.
• Demonstrated dependability and professional communication.
• Strong attention to detail and ability to follow established procedures.
• Comfort with computers and ability to learn new software systems.
• Ability to remain organized, courteous, and composed during busy periods.
• Availability to work the agreed-upon full-time schedule, including required clinic days.
• Genuine interest in building skills and contributing to a team over the long term.

Nice To Haves

• Medical insurance experience, particularly eligibility and benefits verification, is strongly preferred.
• Medical-office experience is advantageous but not required.
• Familiarity with electronic medical records, particularly in dermatology, is advantageous but not required.
• Experience in medical reception, hospitality, or customer service is relevant; training on medical systems and workflows is available.

Responsibilities

• Welcome patients warmly, professionally, and enthusiastically.
• Provide an attentive check-in and checkout experience.
• Schedule appointments and help maintain an efficient provider schedule.
• Verify insurance eligibility and benefits accurately.
• Help patients understand insurance requirements, financial responsibilities, and next steps within the scope of the role.
• Answer incoming calls and respond to patient questions empathetically and professionally.
• Maintain accurate patient records and documentation.
• Collaborate with providers, medical assistants, and billing staff to support smooth clinic operations.
• Manage competing priorities while maintaining accuracy and a welcoming demeanor.
• Identify opportunities to improve the patient experience and front-office workflows.

Benefits

• Health insurance for eligible employees.
• Paid holidays for eligible employees.
• Paid time off for eligible employees.
• Training and professional development.
• Opportunities to take on additional responsibilities and advance as the practice grows.
• Collaborative environment focused on patient experience, teamwork, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed