Medical Office Receptionist

LifeStance Health•Fort Worth, TX

21d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports a positive, secure, and motivational practice environment and helps ensure smooth daily operations, accurate patient records and schedules, and responsive patient and clinician support. Responsibilities include preparing patient schedules and charts, maintaining office organization, handling front-desk and phone-system queues, responding to patient requests, assisting with telehealth and portal issues, triaging urgent concerns, collecting payments, and verifying insurance eligibility. The coordinator also provides administrative support to clinicians and helps maintain appointment accuracy. The position is located at 1300 S University Dr, Suite 306, Fort Worth, TX 76107. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment-card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, including potentially difficult or sensitive situations, using crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient concerns, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general administrative support to clinicians, including answering administrative questions and sending letters or faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.