Medical Office Receptionist - El Pueblo - Pediatric Medicine

El Rio Community Health Center•Tucson, AZ

4d•$16 - $22•Onsite

About The Position

The Medical Office Receptionist (MOR) provides clerical and operational support for clinical operations at an El Rio Health location assigned by management. The position works with general supervision and review; issues involving departures from standard policies, interpretations, or procedures are reviewed with a supervisor. The MOR supports El Rio Health’s mission to provide comprehensive, quality healthcare that is affordable and accessible by completing assigned clerical and non-clinical work accurately, efficiently, and in accordance with organizational policies and procedures. The MOR prepares and maintains the reception area; collects and documents patient eligibility, insurance, and demographic information in the Electronic Practice Management program; schedules and manages appointments; assists patients with kiosks; communicates wait times; and alerts back-office staff when walk-in patients need medical assessment. The role also handles patient payments and cash drawer balancing, prepares deposit documents and reports, communicates outstanding items to providers and staff, and maintains patient confidentiality and a clean, safe work environment. The employee is expected to demonstrate professionalism, service excellence, effective communication, teamwork, initiative, and continuing learning, and to meet operational needs as determined by management. The position requires a high school diploma or GED. Employees must have a current, valid Level I fingerprint clearance card in good standing or apply for one within seven working days after beginning employment, and must provide the card or fingerprint receipt before the hire date. Reliable transportation is required to accommodate operational reassignments during the workday. If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required. Employees are strongly recommended to maintain vaccination status, including influenza vaccination, subject to legal exemptions and accommodations. Pre-employment drug testing is required, with additional testing as described in the posting. The schedule is Monday through Friday, 10 a.m. to 7 p.m., with alternating Saturdays. Salary is $15.75–$21.78 depending on qualifications.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience may be considered if directly related to the job functions and responsibilities.
Current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment; the card or fingerprint receipt must be submitted before the hire date or transfer date.
Reliable transportation capable of meeting organizational operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Ability to comply with required pre-employment drug testing and applicable post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
Ability to maintain patient confidentiality and comply with HIPAA and organizational policies and procedures.
Ability to handle payments accurately, balance a cash drawer, and prepare deposit documents.
Ability to communicate effectively in writing, verbally, and interpersonally, and to work professionally with patients, visitors, employees, and other representatives.

Nice To Haves

Medical Office certification from an accredited technical program or college.
Bilingual in English and Spanish, with the ability to speak, read, and write in both languages.
Vaccination status maintained as recommended by the CDC and/or other public health agencies, including influenza vaccination; subject to exemptions and accommodations when required by law.

Responsibilities

Complete assigned clerical and non-clinical duties within reasonable time frames and meet established performance and accuracy standards.
Maintain required competency and proficiency, including successfully completing annual competency evaluations.
Maintain a clean, safe, and hygienic work environment and comply with applicable safety policies and procedures.
Comply with Joint Commission Certification standards, organizational policies, procedures, standing orders, Code of Conduct, and Service Excellence requirements.
Protect patient confidentiality and comply with HIPAA and corporate requirements.
Prepare and maintain a professional, clutter-free reception area.
Complete and document patient eligibility, insurance verification, demographic information, patient responses, and actions in the Electronic Practice Management program before patients see a provider.
Schedule and manage appointments in person and by telephone, assist patients at kiosks, and communicate proactively to support appointment compliance.
Notify back-office staff when walk-in patients need a medical assessment and keep patients and visitors informed of nurse or provider wait times.
Evaluate issues and prioritize and resolve them appropriately and promptly using position-appropriate critical-thinking and problem-solving skills.
Generate and provide reports using organizational reporting programs, databases, software, or systems.
Communicate outstanding items to providers and staff for appropriate follow-up and completion.
Greet and acknowledge patients and visitors warmly and professionally, and communicate effectively with patients, visitors, employees, and internal and external representatives.
Assist coworkers and others as a team player, maintain a respectful and positive attitude, and serve as a positive role model.
Participate in training, peer mentoring, continuing education, organizational events, and committees to develop skills and improve operations.
Accurately handle cash, checks, and bankcard payments; collect copayments and coinsurance; follow transaction procedures; and issue required receipts.
Maintain change in the cash drawer, balance the drawer and receipts, document and communicate discrepancies, and prepare daily account deposit documents in accordance with policy.
Accurately document hours worked and ensure required sign-off or approval is completed in a timely manner.
Learn and demonstrate knowledge and computer mastery of El Rio Health systems and programs through structured learning, mentoring, and ongoing training.
Meet El Rio Health operational needs as determined by management, including assignments that support operations at any El Rio Health location.
Participate in safety programs, which may include assignment to an emergency response team.