Medical Coordinator Jobs

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Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered

Associated Retinal Consultants•Traverse City, MI

About The Position

A Patient Coordinator serves as the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also includes the administrative responsibilities needed to provide a smooth patient check-in and check-out experience.

Requirements

  • Interact courteously and professionally with employees at all levels.
  • Show a desire to gain industry knowledge and training.
  • Demonstrate initiative in accomplishing practice goals.
  • Be able to grow, adapt, and accept change.
  • Help create a positive work environment by being team-oriented and patient-focused.
  • Commit to working over 40 hours to meet business needs.
  • Have reliable transportation that allows travel to multiple work locations with minimal notice.
  • High school diploma or GED.
  • At least one year of related experience and/or training, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 lbs.; fine motor skills and full use of hands; and visual and auditory acuity. Occasional driving or climbing may also be necessary.

Responsibilities

  • Provide exceptional customer service during in-person and phone encounters; greet patients promptly and professionally and thank them as they leave.
  • Answer external and internal phone calls, providing prompt and courteous service.
  • Respect patients’ time and the doctor’s time and schedule by acting with urgency.
  • Manage patient flow in the office.
  • Know common fees for visits and collect the correct payments.
  • Complete daily reconciliations, close the day, and count down the cash drawer.
  • Perform general office duties and cleaning as assigned by the manager.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k) with employer matching
  • Paid time off
  • Paid holidays
  • Paid maternity leave
  • Competitive base pay
  • Employee discounts

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