Pleasanton

Stanford Health Care•Pleasanton, CA

About The Position

This experienced Advanced Patient Care Coordinator (PCC) role requires a thorough understanding of healthcare practices and the ability to apply theory in practice. The individual independently performs a broad range of responsibilities, analyzes complex issues, and develops solutions. The position supports cancer center care across Emeryville and Pleasanton and may include specialized duties defined by the department. The role includes complex patient-care coordination, in-clinic procedure preparation and assistance, monitoring and reporting patient health information for medication management, insurance authorization coordination, and scheduling appointments before hospital discharge. Specialized assignments may include coordinating transitional return-to-work placements, using third-party clinical software, managing provider schedules and EPIC flowsheet builds, or serving as a superuser for medical devices, depending on the department. Employees are expected to follow Stanford Health Care’s C-I-CARE principles to provide an exceptional patient and family experience through anticipating needs, guiding patients, and coordinating care.

Requirements

High school diploma or GED equivalent.
One of the following: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.
Knowledge of medical terminology and the ability to apply it in job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to communicate effectively in speech and writing at a level appropriate for the job, including legible handwriting and clear, concise clinical reports.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of a patient-care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Ability to learn and regularly update clinical knowledge through training and continuing education.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in PCC II skills and serve as a model of professional development within the team.
Coordinate multifaceted patient care, including device monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures and coordinate procedures with patients.
Monitor and report laboratory results, blood pressure logs, weight logs, and other health tracking used for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing; initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Perform additional higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments.
Use specialized third-party software or programs, such as CHOIR for pain or Glooko for endocrinology, as applicable to the department.
For the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for documenting food and environmental allergen testing.
For Gynecology, serve as a superuser for Clinitek and Trophon medical devices.
Follow C-I-CARE standards in interactions with patients, families, and colleagues.