Pleasanton

Stanford Health Care•Pleasanton, CA

9d•$35 - $39

About The Position

Stanford Health Care is hiring an experienced Advanced Patient Care Coordinator (PCC) for the Cancer Center. The role requires a thorough understanding of healthcare practices and the ability to apply theory in practice, independently carry out a full spectrum of responsibilities, analyze complex issues, and develop solutions. The coordinator manages multifaceted patient-care activities, supports clinical procedures and medication management, and coordinates care across patients, providers, and other services. The role also includes specialized duties depending on the assigned department, such as coordinating transitional return-to-work assignments, using specialty software, supporting allergy testing documentation and scheduling, or serving as a superuser for medical devices. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience by anticipating needs, guiding patients toward better outcomes, and coordinating the complexity of care.

Requirements

High school diploma or GED equivalent.
Completion certificate or official transcript from a medical assisting program, completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.
Knowledge of medical terminology and ability to apply it in job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Effective speaking and writing skills appropriate to the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of a patient-care team.
Ability to follow instructions and standard operating procedures.
Familiarity with home health, practice care coordination, and clinical care skills.
Business communication skills, including legible handwriting, knowledge of grammar and syntax, and ability to write clear and concise clinical reports.
Ability to learn, maintain, and update clinical knowledge through training and continuing education.
Ability to learn and understand population health and disease-population concepts and practices, inventory methods and practices, motivation and learning, and customer-relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in PCC II skills and model professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures and coordinate procedures with patients.
Monitor and report lab results, blood pressure logs, weight logs, and other health tracking for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing, and initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments within the TRTW framework.
Use third-party software and programs for ambulatory multispecialty work, such as CHOIR for pain and Glooko for endocrinology.
In the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for documenting food and environmental allergen testing.
In Gynecology, serve as a superuser for Clinitek and Trophon medical devices.
Follow C-I-CARE standards to provide an exceptional patient and family experience.