Pleasanton

Stanford Health Care•Pleasanton, CA

3d•$35 - $39•Onsite

About The Position

As an Advanced Patient Care Coordinator (PCC), this experienced role requires a thorough understanding of healthcare practices and the ability to apply theory to practice. The individual independently executes a full spectrum of responsibilities, analyzes complex issues, and devises solutions. The role supports cancer center care across Emeryville and Pleasanton and includes specialty-specific responsibilities in several departments. The position requires a high school diploma or GED and one of the listed medical assistant qualifications: completion of a medical assisting program, medical assistant training by a licensed physician or podiatrist, or certification through a Medical Board of California-approved certifying organization. At least four years of overall experience, including external experience, is required. American Heart Association Basic Life Support (BLS) certification is required. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and contribute to an exceptional patient and family experience by anticipating patient needs, guiding patients toward better outcomes, and coordinating the complexity of their care. The position is onsite, full-time, and scheduled for an eight-hour day shift. The stated base pay scale generally starts at $35.10–$39.49 per hour; the selected finalist’s salary depends on multiple factors and the scale is not a promise of a particular wage.

Requirements

High school diploma or GED equivalent.
One of the following medical assistant qualifications: certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
At least four years of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.
Knowledge of and ability to use medical terminology in performing duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Business communication skills, including legible handwriting, knowledge of grammar and syntax, and the ability to write clear and concise clinical reports.
Ability to learn, maintain, and update clinical knowledge through HealthStream classes, continuing education, and other work-related courses and training.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in Patient Care Coordinator II skills and model professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures and coordinate procedures with patients.
Monitor and report patient lab results, blood pressure logs, weight logs, and other health tracking for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits, procedures, and testing; initiate and submit electronic prior authorizations for medications.
Coordinate and schedule appointments before hospital discharge.
Perform higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments within the TRTW framework.
Use specialty third-party software or programs, such as CHOIR for pain and Glooko for endocrinology, in Ambulatory Multispecialty.
In the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for food and environmental allergen testing documentation.
Serve as a superuser for Clinitek and Trophon medical devices in Gynecology.
Apply C-I-CARE standards in interactions with patients, families, and coworkers, anticipating needs, guiding actions, and coordinating care.