Quality and Safety Program Coordinator - Ambulatory Pediatrics
About The Position
The Quality and Safety Program Coordinator provides quality and safety support to Ambulatory Pediatrics and partners with Primary Care Integrated Center of Clinical Excellence (ICCE) leadership to advance quality improvement, patient safety, regulatory compliance, accreditation readiness, and performance excellence. The position works under general supervision and supports MUSC’s academic, research, and healthcare missions. It reports to the Primary Care Quality and Safety Manager (QSM). The coordinator collects, validates, analyzes, and assesses quality, safety, patient experience, regulatory, and operational performance data. The role collaborates with physicians, advanced practice providers, nursing, clinic leadership, and operational stakeholders to share data and best practices, benchmark performance, and support multidisciplinary improvement efforts. It monitors key performance indicators and regulatory requirements, identifies opportunities to improve outcomes, patient safety, access, and clinical effectiveness, and assists with developing and implementing improvement strategies. The coordinator also supports quality governance structures, prepares reports and presentations, and presents findings to oversight, quality, leadership, and governance committees.
Requirements
- Bachelor’s degree in a health-related field and at least five years of experience with strong knowledge of quality and performance improvement; or a master’s degree in a health-related field and two years of healthcare experience with strong knowledge of quality and performance improvement.
- Computer and internet skills, including familiarity with MS Office products such as Word, Excel, PowerPoint, and Access.
Nice To Haves
- More than two years of direct-report leadership experience.
- Clinical experience in patient care.
- Clinical chart review and abstraction experience.
Responsibilities
- Collect, validate, analyze, and assess quality, safety, patient experience, regulatory, and operational performance data.
- Collaborate with physicians, advanced practice providers, nursing, clinic leadership, operational stakeholders, and Primary Care ICCE leadership to disseminate data and best practices.
- Benchmark performance against internal and external standards.
- Facilitate and support quality improvement projects and multidisciplinary teams.
- Monitor key performance indicators and regulatory requirements.
- Identify opportunities to improve outcomes, patient safety, access, and clinical effectiveness.
- Assist in developing and implementing performance improvement strategies.
- Support quality governance structures and continuous improvement initiatives across ambulatory care settings.
- Prepare reports and presentations for leadership review.
- Present performance findings to relevant oversight, quality, leadership, and governance committees.
- Provide quality and safety support to Ambulatory Pediatrics and Primary Care ICCE leadership in support of organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
