Program Quality and Design Coordinator

Global Support and Development•Charlotte, NC

3d•Onsite

About The Position

Global Support and Development (GSD) is seeking an experienced Program Quality and Design Coordinator to ensure quality assurance and aligned measurement approaches across program strategies and project plans. The coordinator supports GSD staff and partners in designing projects that meet organizational standards and partner plans, with sustainability and measurement outcomes aligned to the GSD Measurement Framework. The role also helps embed impact measurement in strategies and plans and contribute to system change. The coordinator leads capacity strengthening for GSD staff in project design, quality assurance, and partner-focused design facilitation. Planning responsibilities include supporting evidence-based, multi-year country plans with the Partnerships team and external partners, and helping develop multi-year regional plans. The role supports the scale-up and implementation of the Disaster Preparedness and Response Readiness Index (DPR2I) with partner countries across the Caribbean and Central America, and assists the Program Quality Evaluator with project and program evaluations. This is an on-site position in Charlotte, North Carolina, with routine domestic and international travel of up to 30%. Work is generally performed in an office setting and is usually sedentary, though movement around the office may be required. Staff must follow safety protocols, including use of personal protective equipment when required. The role may require a varied schedule to meet deadlines and overnight travel. GSD is unable to provide sponsorship and considers applicants eligible to work in the United States.

Requirements

At least 12 years of experience designing projects in international disaster management settings, emphasizing preparedness and including strategy development and multi-year planning across disaster risk management functions.
At least 10 years of international evaluation experience in response and development settings, including designing, leading, and executing varied evaluations across disaster preparedness, response, and related fields.
At least 8 years of proven experience in international qualitative and quantitative data collection and analysis, with knowledge and experience in valid uses of artificial intelligence in evaluation.
At least 12 years of experience working in international humanitarian and development settings.
Strong organizational and time-management skills, including the ability to manage multiple projects and meet short deadlines.
Ability to work independently with minimal support while meeting quality assurance standards.
Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or a related field.
Strong technical proficiency in international project and program design and planning approaches and tools, such as results-based management, systems thinking, and asset-based approaches.
Strong technical proficiency in qualitative and quantitative evaluation methodologies.
Experience with mobile data collection software such as KoboToolbox or ODK and data visualization tools such as Tableau or PowerBI.
Excellent analytical, report-writing, and presentation skills.
Cultural awareness across GSD's areas of operation (the Caribbean, Central America, and the Pacific) and ability to collaborate with a wide range of stakeholders.
Experience overseeing and assuring the quality of data and information collection, management, and analysis.
Understanding of emergency or disaster response best practices, including safeguarding, protection mainstreaming, beneficiary selection, and project management.
Outstanding written and verbal communication skills, including the ability to present to diverse audiences.
Technical competence in sampling, statistical analysis, and other types of data analysis.
Discernment in maintaining confidentiality regarding organizational, partner, and donor activities and communications.
Strong organizational skills and ability to shift tasks rapidly.
Eligible to work in the United States; employment is conditional upon validity of Employment Authorization Documents.

Nice To Haves

Project management certification is desired.
Fluency in Spanish is highly desirable.

Responsibilities

Facilitate and co-facilitate participatory design of preparedness projects with GSD staff and partners in the Caribbean and Central America, aligned with program strategies and organizational expectations.
Build Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks with internal and external stakeholders.
Oversee planning and co-facilitation of partner co-design processes, supporting partner-led approaches and timely design and project approval.
Support development and rollout of multi-year planning with the Partnerships team and external partners, aligned with the GSD Measurement Framework and approaches such as DPR2I.
Build GSD staff capacity in external program quality and design, with a focus on quality and sustainability across program areas.
Lead the design and execution of a sustainability framework tailored to GSD program areas and innovation priorities.
Support the Portfolios team in developing and using quality assurance tools for monitoring and project oversight.
Develop and deliver capacity-building sessions on project planning, implementation, project design and management, and sustainability management.
Design and facilitate biannual program and project strategy results and learning sessions aligned with Program Section leadership expectations.
Lead or support the scale-up and application of DPR2I and help ensure its results inform preparedness, response, and innovation work.
Support the Director in adapting and implementing the GSD Measurement Framework across strategies, sub-strategies, programs, and projects.
Support the Program Quality Evaluator in designing, executing, and managing preparedness evaluations and response after-action reviews in accordance with the learning agenda.
Promote responsible stewardship of financial and other resources to maximize benefits for people affected by or at risk from disasters.
Promote and embody GSD's values of accountability, humility, and integrity; foster excellence, equity, inclusion, and learning in program quality and performance measurement.
Perform other duties as assigned.