Program Quality and Design Coordinator

Global Support and Development•Charlotte, NC

2d•Onsite

About The Position

Global Support and Development (GSD) is seeking a Program Quality and Design Coordinator to ensure quality assurance and aligned measurement approaches across program strategies and project plans. The role facilitates and supports GSD staff and partners in designing new projects that align with GSD standards, partner plans, sustainability goals, and measurement outcomes in the GSD Measurement Framework. It will help embed impact measurement into program strategies and project plans and contribute to system change. The coordinator leads capacity strengthening for GSD staff in project design, quality assurance, and partner-centered design facilitation. Planning work includes supporting the Partnerships team and external partners to develop evidence-based, multi-year country plans and helping GSD develop regional plans. The role also supports scaling and implementing the Disaster Preparedness and Response Readiness Index (DPR2I) with partner countries across the Caribbean and Central America, and supports the Program Quality Evaluator with project and program evaluations. This is an on-site position in Charlotte, North Carolina, with routine domestic and international travel of up to 30%. Applicants must be eligible to work in the United States; GSD is unable to provide sponsorship. The position requires a master's degree in a relevant field and extensive international disaster-management, evaluation, and data-analysis experience.

Requirements

At least 12 years of experience designing projects in international disaster-management settings, emphasizing preparedness, including strategy development and multi-year planning across disaster-risk-management functions.
At least 10 years of international evaluation experience in response and development settings, including designing, leading, and executing varied evaluations in disaster preparedness, response, and associated fields.
At least 8 years of proven international qualitative and quantitative data collection and analysis experience, with knowledge and experience in valid uses of artificial intelligence in evaluation.
At least 12 years of experience working in international humanitarian and development settings.
Strong organizational and time-management skills, including the ability to manage multiple projects and meet short deadlines.
Ability to work independently with minimal support while meeting quality-assurance standards.
Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or a related field.
Strong technical proficiency in international project and program design and planning approaches and tools, such as results-based management, systems thinking, and asset-based approaches.
Strong technical proficiency in qualitative and quantitative evaluation methodologies.
Experience with mobile data collection software such as KoboToolbox or ODK and data visualization tools such as Tableau or Power BI.
Excellent analytical, report-writing, and presentation skills.
Cultural awareness across GSD's areas of operation—the Caribbean, Central America, and the Pacific—and ability to collaborate with a wide range of stakeholders.
Experience overseeing and assuring the quality of data and information collection exercises, data and information management, and analysis.
Understanding of emergency or disaster-response best practices, including safeguarding, protection mainstreaming, beneficiary selection, and project management.
Outstanding written and verbal communication skills, including the ability to present to diverse audiences.
Technical competence in sampling, statistical analysis, and other types of data analysis.
Discernment in handling confidential organizational, partner, and donor activities and communications.
Strong organizational skills and ability to shift tasks rapidly.
Eligible to work in the United States; employment is conditional on valid employment authorization documents.

Nice To Haves

Project management certification is desired.
Fluency in Spanish is highly desirable.

Responsibilities

Lead and co-facilitate the design of preparedness projects with GSD staff and partners in the Caribbean and Central America, aligned with program strategies and organizational expectations.
Build Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks from scratch through participatory work with internal and external stakeholders.
Oversee planning and co-facilitation of partner co-design processes, supporting timely design and project approval and ensuring a partner-led approach.
Support development and rollout of a multi-year planning process with the Partnerships team and external partners, aligned with the GSD Measurement Framework and approaches such as DPR2I.
Build GSD staff capacity in external program quality and design, with an emphasis on program quality and sustainability.
Lead the design and execution of a sustainability framework tailored to GSD program areas and innovation priorities.
Support the Portfolios team in developing and using quality assurance tools for monitoring and project oversight.
Develop and deliver capacity-building sessions on project planning, implementation, project design and management, and sustainability management.
Design and facilitate biannual program and project strategy, results, and learning sessions aligned with Program Section leadership expectations.
Lead or support the scalability and application of DPR2I and help ensure its results inform preparedness, response, and innovation work.
Support the Director in adapting and implementing the GSD Measurement Framework across strategies, sub-strategies, programs, and projects.
Support the Program Quality Evaluator in designing, executing, and managing preparedness evaluations and response after-action reviews in accordance with the learning agenda.
Promote responsible stewardship of financial and other resources to maximize benefit for people affected by or at risk from disasters.
Promote and embody GSD's values of accountability, humility, and integrity.
Foster excellence, equity, inclusion, and learning in program quality and performance measurement.
Perform other duties as assigned.