Program Coordinator-Quality

Eisenhower Health•Rancho Mirage, CA

5d•$23 - $35

About The Position

The Program Coordinator-Quality provides administrative support and coordinates department functions for the Quality Improvement department while participating in organizational initiatives and regulatory compliance projects. The role contributes to organization-wide survey readiness, helps collect healthcare quality metrics, and promotes a culture of safety. The position is full-time, works a day shift with an 8-hour schedule, and is based in the Quality Improvement department.

Requirements

High school diploma, GED, or higher degree.
Two years of experience in a healthcare office or clinical setting, or in a quality/process improvement department; a bachelor’s degree may be considered in lieu of experience.
Ability to ask clarifying questions and review documents for accuracy.
Ability to communicate clearly and accurately with patients, healthcare professionals, and staff.
Ability to coordinate and evaluate regulatory requirements for multiple projects.
Ability to organize information or data for easy retrieval and use.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.
Written and verbal communication skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; resolve compliance questions or concerns and report suspected violations.
Provide administrative support for the Quality Improvement Department, including Patient Safety, Peer Review, Regulatory Compliance, and Infection Prevention; order office supplies, coordinate meetings and luncheons, and prepare agendas and minutes.
Coordinate activities during regulatory and accreditation surveys conducted by agencies such as CDPH, CMS, and The Joint Commission; help develop, maintain, and organize documentation for regulatory compliance and survey readiness.
Collect, prepare, and maintain metrics and supporting documentation required by regulatory, licensing, and accrediting agencies, ensuring accuracy and compliance with applicable standards.
Create reports and presentations using various applications to support leadership.
Collaborate with organizational leaders to collect, validate, and prepare quality performance metrics from multiple departments; work with the Quality Program Manager to prepare reports for the Quality Council.
Oversee intake, triage, and coordination of quality-of-care and service-related concerns received as written complaints from insurance groups; collaborate with leadership and Quality staff on timely investigations, resolutions, and service recovery when warranted.
Assist department leadership with planning and coordinating department-specific and organization-wide quality and patient safety initiatives, including Patient Safety Week and Healthcare Quality Week.
Coordinate the organization’s Good Catch program with the Patient Safety Program Manager and coordinate recognition for staff who identify and report patient safety risks.
Perform other duties as assigned.