Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered

Eye Care Partners Career Opportunities•Traverse City, MI

20d

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is with Associated Retinal Consultants in Traverse City, Michigan.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor tasks and continual use of hands; and visual and auditory acuity.

Responsibilities

Provide exceptional customer service during every in-person and telephone patient encounter; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Act with urgency regarding patients’ time and the doctor’s schedule.
Manage patient flow in the office.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.