Coordinator, Medical Billing

The University of Akron•Akron, OH

20d•Onsite

About The Position

The Coordinator, Medical Billing manages the operational and fiscal activities of the Audiology and Speech Center, with a focus on medical billing, payments, deposits, collections, and outstanding fees, including Medicare and Medicaid. The role interacts with CMS and insurance companies to obtain pre-authorizations, co-pay information, and other relevant details for current and prospective patients. The coordinator supports Center and clinic operations, including patient scheduling and payment of business expenses; manages insurance verification, claims submission, reimbursement collection, and patient intake questions about coverage and payments; and oversees efforts to establish the Center and clinics as insurance providers and to credential practitioners. The role also directs and monitors student assistants and volunteers who work at the front desk, including training, ongoing support, and Workday approvals. Additional duties may be assigned. The position requires 18 months of education or training beyond high school and at least two years of customer service and medical billing experience. The role is based in Ohio, and employment offers are contingent on credential verification and satisfactory completion of a criminal background check. Compensation is commensurate with experience. The position is non-exempt.

Requirements

At least 18 months of education or training beyond high school.
A minimum of two or more years of customer service and medical billing experience.
Familiarity with Microsoft Office.
Strong communication and organizational skills.
Ability to direct and monitor the work of student and/or temporary workers.
Work performed as a University of Akron employee is expected to be performed in Ohio.
Offers of employment are contingent upon verification of credentials and satisfactory completion of a criminal background check.

Nice To Haves

Certificate of Medical Billing Specialist preferred.
Knowledge of medical billing practices for Centers for Medicare and Medicaid Services (CMS) and third-party payers preferred.
Knowledge of Workday and QuickBooks software preferred.

Responsibilities

Analyze and document business processes and problems, and develop solutions to improve efficiency at the Audiology and Speech Center and clinics.
Assist with Center operations, including payment of business expenses, deposits, and patient scheduling.
Manage medical billing for speech-language pathology and audiology clients or patients, including insurance-benefit verification, claim submission, and reimbursement collection.
Interact with CMS and insurance companies to obtain pre-authorizations, co-pay information, and other relevant information for patients.
Interact with patients during intake, particularly when insurance changes, and answer questions about insurance coverage and payments.
Oversee efforts to establish the Center and clinics as providers for insurance plans and manage practitioner credentialing applications.
Direct and monitor student assistants and volunteers working at the front desk; oversee training and provide ongoing guidance and support.
Complete Workday approvals for student assistants' hours and other periodic approvals.
Pursue back payments and outstanding fees, including Medicare and Medicaid fees.
Perform other duties as assigned.